Returns & Exchanges

At Cocoon, we want you to feel completely at home with your purchase; if you are not satisfied, you can return or exchange eligible items within 30 days of delivery. All returned products must be in their original condition and packaging to ensure a smooth processing experience.

1

Initiate Your Request

Visit our online returns portal with your order number and zip code to select the items you wish to return or exchange.

2

Prepare the Package

Carefully repack your items in their original boxes, ensuring all hardware and assembly instructions are included to prevent damage during transit.

3

Attach the Label

Print the prepaid shipping label provided via email and securely affix it to the outside of your package, covering any previous shipping marks.

4

Drop Off and Refund

Hand your package to the designated carrier; once our warehouse inspects the items, your refund will be processed back to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing