Frequently Asked Questions

Everything you need to know about creating your perfect living space.

What materials are used in Cocoon furniture?

We prioritize sustainability and durability, using FSC-certified hardwoods, organic cotton textiles, and non-toxic finishes to ensure your home is both beautiful and safe.

How long will it take for my order to arrive?

Standard shipping typically takes 5-10 business days. For larger furniture items, our white-glove delivery service will contact you within 2 weeks to schedule a specific setup time.

What is your return policy for home decor?

We offer a 30-day happiness guarantee. If an item doesn't fit your space, you can return it in its original packaging for a full refund, minus a small restocking fee for oversized items.

Do you offer international shipping?

Currently, Cocoon ships to the contiguous United States and Canada. We are working on expanding our logistics to reach more international destinations soon.

How can I track my delivery status?

Once your order is processed, you will receive an email with a tracking number. You can also monitor your shipment's progress through the 'Order Status' page on our website.

Are your products covered by a warranty?

Yes, all Cocoon furniture pieces come with a 2-year limited warranty covering manufacturing defects and structural integrity to give you peace of mind.